Frequently Asked Questions
Quick answers about ordering, delivery, payment, account access, and order tracking.
How do I track my order?
Open Track Order, sign in with your verified mobile number, and enter your order number. Only orders linked to your account can be viewed.
How long does delivery take?
Delivery time depends on location, stock, courier operations, weather, and public holidays. Status updates are sent by SMS.
Which payment methods are available?
Cash on Delivery and bKash are available where shown during checkout. The final payment status appears in My Orders.
How do I contact support?
Use Call Now or WhatsApp from the More menu. Please keep your order ID and verified phone number ready.